I took my girlfriend to a fancy dinner for our anniversary. The waiter was rude all night and made us switch our window table over a mix-up. After paying the $180 bill, he handed it back and said, “Sir, you forgot my service fee.” I replied, “Your service was zero, and left.The manager came, and to my shock, he made us feel bad for not tipping instead of apologizing and trying to calm me down. .
..He claimed it was an “unwritten rule” to tip since waiters rely on them and mentioned that they had never had a customer leave a $0 tip. But I stood firm, saying they should focus on training their staff instead of lecturing customers. Frustrated, I went home and wrote a detailed review about their unprofessionalism. The next morning, I got a shocking call from the restaurant group’s HQ, threatening legal action for defamation unless I removed the review or provided proof of the poor service 1 described. They even claimed that I was lying and exaggerating in order to tarnish
the image of their establishment. I’m even angrier now-I just wanted a nice night, and instead, I’m being called a liar.